Our Quality Guarantee
We stand behind every garment we manufacture. AQL 2.5 inspection on every bulk order, full QC report before you pay the balance, and a written guarantee against defects.
What We Guarantee
Our quality commitment in writing — not just a promise.
Defect-Free Guarantee
Every shipped unit is inspected against your approved Golden Sample. We guarantee garments match the approved specifications for construction, measurements (±0.5 cm tolerance), colour, and embellishments.
Rework or Refund Policy
If you receive items that do not conform to your approved sample specifications, contact us within 14 days of delivery with photos. We will rework, remanufacture, or provide a refund for confirmed non-conforming pieces — at our cost.
QC Report with Every Order
You receive a complete QC report before your balance payment, including measurement tables, inspection photos, AQL outcome, and any corrective actions taken. No surprises after delivery.
Golden Sample Reference
Your approved pre-production sample is kept on file throughout your order lifetime. It serves as the binding quality reference for all production and inspection. We do not deviate from it without your explicit approval.
3-Stage Quality Inspection
Every production run undergoes three separate inspection stages — inline, semi-final, and final. Defects are caught and corrected before they reach you.
Stage 01
Inline QC
Our QC officers inspect the first 10 garments off each production line and check every 50th piece throughout the manufacturing run. Issues are identified and corrected immediately — before they multiply across the batch.
- First article inspection against Golden Sample
- Stitch density and seam quality
- Fabric consistency and GSM verification
- Print alignment and colour accuracy
- Label placement and attachment
Stage 02
Semi-Final QC
A full AQL inspection is conducted when 80% of the order is complete. We measure a statistically significant sample against your approved tech pack specifications. Any issues found are corrected before the remaining 20% is produced.
- Full measurement table vs. tech pack specs
- Colour consistency across the batch
- Embellishment placement accuracy (print, embroidery)
- Trim and hardware quality (zippers, buttons, snaps)
- Construction integrity (seams, hems, bartacks)
Stage 03
Final QC & Report
The complete final inspection follows AQL 2.5 — the same standard used by major global retailers including Target, H&M, and Zara. You receive a full written QC report before your balance payment is due.
- AQL 2.5 pass/fail determination
- Measurement table (all size grades)
- Photo documentation of each inspection point
- Colour fastness verification
- Final count vs. order quantity confirmation
Your QC Report Includes
Sent to you before balance payment — full transparency before the shipment leaves.
Measurement table (all sizes vs. approved spec)
Photo of each defect category found
AQL 2.5 pass/fail determination
Corrective action log (reworked units)
Colour assessment photos under D65 light
Print and embroidery alignment photos
Final quantity confirmation
Signed inspector signature and date
Certifications & Compliance
ISO 9001:2015
International quality management standard covering our entire production process.
OEKO-TEX Standard 100
Certifies that fabric inputs are free from harmful substances. Available for all cotton and natural fibre products.
BSCI Social Compliance
Business Social Compliance Initiative audit confirming ethical working conditions in our facility.
SGS Factory Audit
Third-party verification of our manufacturing capabilities and quality systems.
GRS (Global Recycled Standard)
Available on request for recycled polyester and sustainable material orders.
Third-Party Lab Testing Available
We can arrange independent lab testing through SGS, Bureau Veritas, or Intertek for compliance and market entry requirements. Testing fees are additional and quoted per garment category.
CPSC Compliance (USA)
Consumer Product Safety Improvement Act
REACH Compliance (EU)
Restriction of Hazardous Substances
EN71 Toy Safety
For children's apparel
CA Prop 65 (California)
Chemical exposure warning compliance
Colorfastness Testing
ISO 105 / AATCC standards
Pilling Resistance
ISO 12945 / ASTM standards
Tensile & Seam Strength
ISO 13934 / ASTM D1683
GSM Verification
ISO 3801 fabric weight standard
How to Make a Quality Claim
If you believe your order does not meet the approved specifications, here is how to proceed:
- 1Contact your account manager within 14 days of receiving the order.
- 2Provide clear photos of the non-conforming garments alongside the approved sample.
- 3Our QC team reviews within 48 hours and determines responsibility.
- 4Confirmed defects: we rework, remanufacture, or refund — at our cost.
- 5Measurement variation within ±0.5 cm and slight colour variation across dye lots are considered within industry tolerance.
Ready to Order with Confidence?
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